If you’re using headphones or a microphone, make sure the jack is properly plugged into the right audio input and output ports on your device.In the Speaker settings, select the Hands-Free profile you want to use.įor example, if you have the WH-1000XM4 and using Microsoft Teams, select Headset (WH-1000XM4 Hands-Free), not Headphones (WH-1000XM4 Stereo) because it is only used for music playback.Try the following techniques to resolve sound issues on Skype before moving to other advanced solutions:.If you check the settings after a meeting starts, click ( More) → ( Settings) → ( Audio). Google Meet™: Click ( Settings) → ( Audio).On that screen, you will see the current settings of Speaker and Microphone in Default communications device. Skype™: Click your profile picture, then select ( Settings) → ( Audio & Video).If you are already in a meeting, click (up arrow) next to the ( Mute) icon, and then select Audio Settings. Zoom: On the Zoom Home screen, click your profile, select Settings, and then select Audio.Microsoft® Teams: Click your profile picture, and then select Manage account.Open the audio (Speaker and Microphone) settings.Note: Not all video call operations for all apps are guaranteed. If you need app-specific details, or your video app isn't listed, refer to the app help page or manual for more information. As Third Party providers release updates for their apps, the steps to get to a certain setting may change.
The images and descriptions used are examples and intended to provide general instructions. Set the Speaker and Microphone settings in the video calling app If you need detailed instructions, check the headphones and the manuals that came with your computer. The instructions may vary depending on your headphones and computer.
Put your headphones in Bluetooth pairing mode, and then on your computer open the Bluetooth settings and search for your headphones.
Establish a Bluetooth connection between your headphones and computer The Hands-free Profile (HFP) and Headset Profile (HSP) are intended for voice calls.ĭepending on the video calling app, the voice call may not be available when connected using the A2DP profile, so make sure to select the HFP/ HSP profile when you want to use the headphones for video calls. Advanced Audio Distribution Profile (A2DP) is intended to playback music. Otherwise, the voice of the other party may not be heard or the other party may not hear you.īefore we walk you through the settings, it's important that you know the different types of Bluetooth® profiles and what they are used for. To use your headphones for video calls on your computer, you need to make sure that the Speaker and Microphone settings are set correctly.
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